MMA Survey

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COO Readiness Index (Individual) — Self-Assessment Instructions

Purpose of This Assessment

This self-assessment helps you evaluate your current operating capability across 15 leadership and execution pillars, from Level 1 (Intern capacity) to Level 5 (COO capacity).

The goal is to produce:

An honest picture of your current functional level
Clear insight into your strength areas
A focused view of your development gaps and what it will take to move to the next level

Important: This is not a personality test. It is a capacity and evidence-based assessment.

Score yourself 1 to 5 in each pillar.

The Golden Rule

Score based on:
✅ what you have demonstrated
not
❌ what you believe you can do

On Selection for the Training, you will be required to provide evidence to match the selected level. The idea is to be certain of participant existing capacities, this way the instructors can focus on building new capacities.

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Industry / Technical Domain Mastery

1 – Understands basic terms; follows instructions.

2 – Understands workflows + constraints; asks relevant questions.

3 – Troubleshoots routine issues; knows standards.

4 – Designs ops solutions based on technical realities.

5 – Sets scalable technical direction; makes major trade-offs.

Systems, Data & Automation

1- Uses tools correctly (Excel/CRM/PM tools).

2- Maintains accurate records; uses templates.

3- Builds team reports/dashboards.

4- Implements systems across units; improves automation.

5- Owns enterprise systems architecture + data governance.

Process Excellence & SOP Architecture

1- Follows SOPs consistently.

2- Documents processes with guidance.

3- Improves SOPs; enforces compliance.

4- Designs SOP/process architecture across units.

5- Builds continuous improvement + quality culture org-wide.

Project & Program Delivery

1- Supports project tasks.

2- Coordinates small projects with guidance.

3- Leads team projects; resolve blockers.

4- Runs multi-team initiatives with governance.

5- Leads enterprise programs; allocates resources strategically.

Operating Rhythm & Performance Management

1-Tracks actions; supports meeting notes.

2- Tracks simple KPIs; sends updates.

3- Runs team schedule; drives follow-through.

4- Builds KPI system + rhythm across units.

5- Institutionalizes performance governance across organization.

Financial Discipline & Resource Efficiency

1- Cost-aware; avoids waste.

2- Tracks expenses; supports budgeting.

3- Owns team budget; improves utilization.

4- Drives cost efficiency across units.

5- Shapes enterprise resource strategy + cost culture.

Risk, Compliance & Internal Controls

1- Follows rules; escalates issues.

2- Understands policies; avoids basic risks.

3- Implements controls in team operations.

4- Build compliance/control systems across units.

5- Leads enterprise risk governance + resilience design.

Organization Design, Role Clarity & Delegation

1- Understands own role; delivers tasks.

2- Understands reporting lines + responsibilities.

3- Assigns tasks clearly; manages responsibilities.

4- Defines roles/units; sets decision rights.

5- Designs operating model + accountability architecture.

People Leadership & Culture

1- Reliable teammate; learns fast.

2- Supports coaching/ training informally.

3- Manages performance; coaches staff.

4- Builds managers; resolves people issues firmly.

5- Shapes leadership culture; succession + performance system.

Commercial Acquisition (Growth Engine)

1- Supports lead follow-up/admin.

2- Engages leads; updates pipeline.

3- Closes small deals; manages pipeline.

4- Builds acquisition playbook; improves conversion.

5- Owns growth outcomes; scales acquisition engine.

Marketing Campaign Design & Implementation

1- Supports content/logistics.

2- Runs simple campaigns with supervision.

3- Designs campaigns with metrics; manages timelines.

4- Runs multi-channel campaigns; optimises ROI.

5- Shapes positioning + scalable marketing engine.

Stakeholder Management & Influence

1- Communicates clearly; responds promptly.

2- Coordinates across teams/vendors.

3- Manages expectations; negotiates basics.

4- Influences priorities; manages conflict.

5- Leads coalitions; enterprise influence.

Competitive Intelligence & Market Insight

1- Aware competitors exist.

2- Tracks competitor activity informally.

3- Shares competitor comparisons + insights.

4- Runs structured CI (pricing/channels/win-loss).

5- Uses CI to reshape strategy; anticipates disruptions.

Macroeconomic Awareness & Scenario Thinking

1- Aware macro affects business

2- Understands basic inflation/FX

3- Links macro signals to ops decisions

4- Builds scenarios; recommends mitigations

5- Proactively adjusts operating strategy for shocks

Executive Judgement & Strategic Execution

1- Understands priorities.

2- Aligns tasks to objectives.

3- Makes scope decisions; prioritises well.

4- Balances trade-offs across functions.

5- Drives enterprise execution; owns strategic outcomes.

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